Terms & Conditions

TeleHola eSIM

Welcome to TeleHola. By accessing our website or purchasing any TeleHola eSIM products or services, you agree to be bound by the following Terms & Conditions. Please read them carefully before completing your purchase.

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  1. Service Description

TeleHola provides digital eSIM services that allow users to access mobile data in selected countries and regions. All services are delivered electronically, and no physical SIM cards are shipped.

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  1. Eligibility
    • You must be at least 18 years old to use our services.
    • Customers are solely responsible for ensuring that their device supports eSIM technology before purchasing.

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  1. Orders & Payments
    • All prices are displayed in the selected currency on the website.
    • Orders are processed and activated only after successful payment.
    • TeleHola is not responsible for payment failures caused by banks or payment service providers.

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  1. Delivery & Activation
    • eSIM details (QR code or activation instructions) will be delivered via email or through your account dashboard.
    • The validity period of the data plan starts as described on the product page (upon activation or first network connection).
    • Customers are responsible for following the correct installation and activation instructions.

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  1. Usage Policy
    • eSIM plans are intended for personal use only.
    • Any misuse, illegal activity, or unauthorized sharing of the service is strictly prohibited.
    • Internet speed and coverage depend on local network operators and may vary by location.

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  1. Refund & Cancellation Policy
    • Due to the digital nature of eSIM products, refunds or exchanges are not available once the eSIM details have been delivered.
    • Refunds may be issued only if:
    • The eSIM was not delivered, or
    • A verified technical issue occurred before activation and was confirmed by TeleHola.

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  1. Limitation of Liability
    • TeleHola is not responsible for:
    • Device incompatibility,
    • Network interruptions beyond our control,
    • Incorrect installation or misuse by the customer.
    • TeleHola’s maximum liability shall not exceed the amount paid for the purchased eSIM plan.

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  1. Privacy
    • We are committed to protecting your personal data.
    • By using our services, you agree to our Privacy Policy, which governs the collection and use of personal information.

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  1. Changes to Terms
    • TeleHola reserves the right to modify these Terms & Conditions at any time without prior notice.
    • Continued use of the service after changes constitutes acceptance of the updated terms.

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  1. Contact & Support

For inquiries or technical support, please contact us via:
• Email support, or